Privacy Policy

1. Information We Collect

When you use Citadel Cloud (citadelbuy.com and citadelcloudmanagement.com), we may collect the following information:

• Account Information: Name, email address, and password when you create an account
• Payment Information: Billing address and payment details processed securely through Stripe or PayPal (we do not store card numbers)
• Usage Data: Pages visited, features used, course progress, and interaction data
• Device Information: Browser type, operating system, IP address, and device identifiers
• Communications: Support inquiries, feedback, and email correspondence

2. How We Use Your Information

• Provide, maintain, and improve our platform and services
• Process transactions and deliver digital products
• Send transactional emails (purchase confirmations, account updates)
• Send marketing communications (with your consent; you can opt out anytime)
• Track course progress and issue certifications
• Analyze usage patterns to improve the user experience
• Prevent fraud and ensure platform security
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share data with:

• Payment Processors: Stripe and PayPal for secure transaction processing
• Analytics Providers: Google Analytics to understand site usage
• Email Service Providers: For delivering newsletters and transactional emails
• Legal Requirements: When required by law or to protect our rights

4. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure authentication, and regular security assessments. While no system is 100% secure, we take reasonable steps to protect your information from unauthorized access, alteration, disclosure, or destruction.

5. Cookies & Tracking

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences
• Understand how you use our platform (analytics)
• Deliver relevant content

You can control cookies through your browser settings. Disabling cookies may limit some platform features.

6. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Object to processing of your personal data

To exercise these rights, contact us at support@citadelbuy.com

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. We may retain certain information as required by law, to resolve disputes, or to enforce our agreements. When data is no longer needed, it is securely deleted or anonymized.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided personal data, we will take steps to delete that information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.